Customer Support Engineer with German

What we do

We bring together empathy and engineering, behavioral design and technology, art and science, design thinking, and agile development so that technology can truly serve people.

We design and build frictionless software that puts the human experience at the center. Because we believe that people can achieve their true potential especially when software hides complexity and gets the job done through beautiful, simple interactions.

What we need

We’re looking for a Customer Support Engineer with German who shares the same drive to improve people’s lives through technology and design.

You’ll be working at the heart of top innovation projects for some of the most hyped industries at this moment. Together with our team, you’ll be helping us assume responsibility for various roles inside the team.

What you’ll do

• Level 1 support;
• Level 1.5 support;
• Receive incidents from multiple communication channels (ITSM tools, phone calls);
• Monitor various dashboards of the platform, validate issues using specific tools and raise incidents in the ITSM
• Alert Incident Management team on duty regarding any P1/P2 Incidents, received from 3rd parties or identified internally;
• Ensure communication with 3rd parties based on specific requirements and protocols (posting INCs on ITSM tools, on the phone during the night);
• Catch and dispatch incidents;
• Initial filter for the quality of incidents received ( mandatory fields are properly filled in).

What will help you succeed

• Available for hybrid work (3 days/week at the office), willing to come to our locations (Bucuresti, Brasov, Timisoara, or Cluj);
• Availability to work in shifts, as part of the SPOC team;
• German language at the conversational level is mandatory;
• English language at the conversational level;

Not the role you're looking for? Discover more career opportunities in our team at https://qualitance.com/careers/

Perks you'll enjoy

• Monthly meal tickets;
• Flexible work schedule;
• Private medical care: Regina Maria or Medlife;
• Access to learning & growth programs;
• Gym & fitness cards: 7card;
• Referral & loyalty bonuses;
• “Welcome Baby” gifts for new parents.